Returns & exchanges
Would you like to return or exchange an item? Returns are possible within a period of 14 days, the return shipment to Silk Scarves Of Munich is free of charge within Germany.
Please note that we are happy to offer this service if gifts are not as expected or the product arrives completely different from what you expected.
We also pay attention to sustainability here and ask you not to simply order products for viewing if you already know in advance that you will definitely send them back.
You can request a return slip and a return label by sending an e-mail to info@silkscarves.shop or by using the form below. When registering your return, please state your order number and the items you wish to return.
What do you need to consider when making a return?
We will send you either a DHL returns label or a Deutsche Post label. This depends on the items you are returning to us. Please simply print out the label and stick it on the parcel. For partial returns, we may ask you to use different packaging.
Important: We can only take back unused and undamaged items. The items must also be returned to us in their original packaging.
We cannot offer free returns for shipments outside Germany.
Repayment for returns
As soon as we have received your return, we will refund the return amount to you in the same way you paid. The refund will be credited back to your original means of payment within 6 to 8 days at the latest. It is not possible to transfer the money to another account or another payment method.
For orders that you have paid for in advance, please let us know your IBAN number and account holder for the return transfer.
Do you have any questions?
We are also happy to help you personally.
Write us an e-mail: info@silkscarves.shop
Please note that we are happy to offer this service if gifts are not as expected or the product arrives completely different from what you expected.
We also pay attention to sustainability here and ask you not to simply order products for viewing if you already know in advance that you will definitely send them back.
You can request a return slip and a return label by sending an e-mail to info@silkscarves.shop or by using the form below. When registering your return, please state your order number and the items you wish to return.
What do you need to consider when making a return?
We will send you either a DHL returns label or a Deutsche Post label. This depends on the items you are returning to us. Please simply print out the label and stick it on the parcel. For partial returns, we may ask you to use different packaging.
Important: We can only take back unused and undamaged items. The items must also be returned to us in their original packaging.
We cannot offer free returns for shipments outside Germany.
Repayment for returns
As soon as we have received your return, we will refund the return amount to you in the same way you paid. The refund will be credited back to your original means of payment within 6 to 8 days at the latest. It is not possible to transfer the money to another account or another payment method.
For orders that you have paid for in advance, please let us know your IBAN number and account holder for the return transfer.
Do you have any questions?
We are also happy to help you personally.
Write us an e-mail: info@silkscarves.shop